If you encounter any issues with the device you purchased from Ellenex, please first check the device manual, general guidelines, and the FAQ page on our website to find the possible cause of the problem. If the issue persists, regardless of the device’s warranty status, our support team is ready to assist you.

Filling out the form below with as much detailed information as possible will greatly help our team provide you with the most accurate response and support. If we are unable to resolve the issue remotely, we will provide instructions on how to send the device to us for further investigation.

Our general response time to inquiries is less than 24 hours. If you haven't received a reply from our team within 2 business days, please resend your inquiry to SUPPORT@ELLENEX.COM.